Summary:
As the Director of Technical Communication (a.k.a Technical Writing) for a large medical software company over the last fifteen+ years, I have worked closely with Engineering, Client Services, Product Management, Sales, Marketing and Training to help develop a series of products that are now considered industry leaders. In addition to actually creating much of the documentation used by the company, both client-facing and internal, a large part of my job has been to ensure interdepartmental transparency and communication. In my role as director, I also managed a number of writers working on other products and was responsible for creating a uniform style across all product lines. I have solid design skills, as well as excellent written and oral communication skills. Finally, my legal background has provided me with the ability to research information and communicate that information to wide audiences.
Experience:
- Director of Technical Communication, Merge Healthcare (formerly AMICAS, Inc.); November 2000 - Present.
- Manage the Technical Communication department, including the oversight of other technical writers and creation of a unified style for all company products. During my tenure, four separate companies were merged together, and I successfully implemented the integration of documentation across all product lines.
- Report directly to the Chief R&D Officer and, as a result, have been able to provide valuable input at all stages of the development of our various products. I frequently identify potential problems before they become serious.
- Personally create and maintain numerous documents for Internet-based medical image management software (PACS and RIS), including systems manuals, installation guides, user manuals and on-line user guides. Thanks in large part to my legal training, I was able to create a unique documentation style that many customers went out of their way to state was the best they had ever seen. To quote one customer in particular, "it reads like a best-selling novel."
- Edit and proof-read documentation produced by other departments, including Executive, Engineering, Marketing.
- Software Training and Development Specialist, Peabody & Arnold LLP;
Boston, Massachusetts; July 1996 - October 2000.
- Designed "expert" software applications to automate the practice of law, allowing lawyers to maximize their profit and minimize their effort while creating complex documents such as wills, trusts and contracts.
- Trained attorneys in the use of software, both self-designed and "off-the shelf." This included writing user manuals, holding training classes and performing one-on-one training.
- Selected, installed and maintained various commercial software packages.
- Performed troubleshooting of general software and hardware related problems.
- Associate, The Capstone Group, Inc.; Harvard, Massachusetts; October 1993 -
June 1996.
- Designed automated estate planning systems for top New York law firms.
- Designed various types of practice systems for other law firms, corporations (AT&T Corp.,
Pacific Mutual Insurance) and electronic publishing companies (Jurisoft).
Skills:
- Excellent leadership and management skills.
- Excellent writing skills, including technical, fiction and non-fiction.
- Excellent communication and presentation skills.
- Excellent analytical, problem-solving, multi-tasking and decision-making skills.
- Expert knowledge of Microsoft Word and Adobe Photoshop.
- Good working knowledge of Microsoft Access [including query building and Visual Basic programming], PowerPoint, Microsoft Excel, Visio, Adobe FrameMaker.
- Excellent grasp of general programming principles and intimate knowledge of complex document automation system design.
- Very familiar with HTML and Web page design.
- Speak fluent Spanish and conversational Portuguese.
Bar Admission: Admitted to Massachusetts Bar December, 1993.
Education:
- Juris Doctorate: J. Reuben Clark Law School, Brigham Young University;
Provo, Utah; April 1993.
- Cum Laude
- Academic Scholarship, J. Reuben Clark Law School; 1990-93.
- Bachelor of Arts: Philosophy; Brigham Young University, Provo, Utah; April 1990.
- National Merit Scholarship; 1984-85, 1987-90.
- Dean's List, College of Humanities; 1987, 1989.
Interests:
- Classically trained singer (opera and choral), specializing in music of the Renaissance.
- Avid collector of antique pocket watches (author of "The New Collector's Guide to Pocket Watches").
- Voracious reader and very interested in the latest advances in science and technology.
- Designing wacky, surreal and wholly unique graphic designs for sale on t-shirts and other products in my spare time (http://www.barrysworld.biz)
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